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News and updates from Lovell Communications
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Lovell Communications has a new home!

The big news this month for Lovell Communications was our move to new office space! After 31 years, we bade goodbye to our old home and are excited to be settling in to our spacious new quarters. Be sure to update your records! Our address now is 3212 West End Ave., Suite 500, Nashville, Tennessee 37203. We look forward to welcoming clients and friends here soon.

 

Tough Decisions: Strategies for Communicating Hospital Service Line Changes

By Amanda Anderson, Senior Account Supervisor

Hospitals are increasingly finding it necessary to make tough decisions to close or scale back services. In an environment of changing care delivery models, these decisions are the result of many factors including regulatory upheaval, shifting market dynamics, changes in community demographics, recruitment difficulties, volume fluctuations or unsustainable financial challenges. How hospitals communicate change — whether they’re closing an underutilized and hard-to-staff obstetrics unit or discontinuing inpatient care to focus on other services — can have far-reaching impacts. Read more.

 

Best Practices for Addressing Negative Online Patient Reviews

By Isabelle Nelson, Assistant Account Executive


As the health care industry becomes more consumer focused, online review sites are providing new challenges for hospitals and health systems that must navigate the pitfalls of responding to complaints while honoring patient confidentiality. But with challenge comes opportunity. A recent survey shows patient satisfaction rates nearly double when negative feedback is addressed, underscoring the need for every health care organization to have a fine-tuned plan for protecting its online reputation.

Here are some best practices organizations should consider when building their response strategies.
Read more.

 
Dr. Jody Crane of TeamHealth was featured in a The Wall Street Journal article about how compact treatment areas allow emergency room doctors to see more patients in less time.

Congratulations to our many clients and friends of the firm that were recognized among Becker’s Hospital Review's 150 Top Places to Work.
 
 
The Tennessean recently featured an editorial by Compassus Chief Medical Officer Dr. Kurt Merkelz about how to care for and honor veterans through the end of life.

 
PatientFocus was featured in a NewsChannel 5 article about Medical Debt Rescue, a community initiative shedding light on the medical debt system while wiping out $1.8 million dollars of medical debt for Tennesseans. The program was highlighted in news publications across the country.

Steve Wilson, CEO of UnitedHealthcare Tennessee, and Keith Payet, CEO of UnitedHealthcare Community Plan of Tennessee, coauthored an editorial about addressing social determinants of health in the Memphis Commercial Appeal.

 
Renal & Urology news featured expertise from Paul Shorrosh of AccuReg on the benefits of embracing price transparency.
 
 
We are proud to work with so many wonderful health care organizations.
Modern Healthcare's list of Best Places to Work in Healthcare in 2019 includes many of our clients and friends. Kudos to you!

 
 
 
©2019 Lovell Communications
3212 West End Avenue, Suite 500
Nashville, TN 37203  |  615.297.7766

 
 
 
 
 

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